We strongly recommend all Storetasker members review our Terms of Service and Privacy Policy. We recognize these are large documents which take time to read in full. So we've put together this article which highlights some areas of the ToS to help you get situated. After reading this article, we recommend reviewing the source documents in full.

Accounts

Section 5.1 outlines your responsibilities associated with your account

You agree to provide and maintain up to date Account information, including, without limitation, information you provide for your public User profile (“Profile”), that is true, accurate, current, up to date, and complete. In addition, and without limiting the foregoing, you agree that you will not (a) create an Account using a false identity or fictitious name or information, or provide any false or misleading information about your identity or location, your business, your skills, or the services your business provides, and/or (b) create an Account or use the Storetasker Service if you have been previously removed or banned by Storetasker from use of the Storetasker Service, or any part thereof. You acknowledge and agree that you may only register one individual Account at any given time for your use of the Storetasker Service, unless we have expressly approved additional accounts for you in writing, and which shall be in our sole discretion and on a case-by-case basis. ... You may not sell, lease, or rent out your Account to other individuals. In addition, without limiting any other rights or remedies of Storetasker under this Agreement, Storetasker reserves the right to terminate any or all multiple Accounts controlled by a single individual and/or Accounts that are inactive for an extended period of time, or that are otherwise in violation of this Agreement.

Account Security

Section 5.2 outlines that the security of your Storetasker's account is your responsibility.

You are solely responsible for any activity originating from the Account, regardless of whether such activity is authorized by you.

Communication Tools

Section 5.8 outlines that all communication is to be conducted via your Storetasker email and phone number. Attempts to communicate off platform without prior approval from Storetasker HQ will be considered a violation of the Terms of Service.

Clients and Experts agree to only communicate with each other via the email address and phone number Storetasker provides to Experts (the “Storetasker Contact Methods”), unless Storetasker has provided express approval for you to use alternative communication means, which such approval shall be in our sole discretion, on a case-by-case basis. ... if you are an Expert, you will only distribute your Storetasker Contact Methods to Clients, and contact and communicate with such Clients using your Storetasker Contact Methods. Without limiting the foregoing, you agree that ... [you] will not attempt to or to communicate with, solicit, contact, or find the contact information of a User outside of Storetasker; and (d) will not ask for, provide, or attempt to identify through public means the contact information of another User. You acknowledge and agree that a violation of any provision of this Section 5.8 is a material breach of the Agreement. Your Account may be permanently suspended if you violate this Section 5.8.

Project Contracts

Section 7.2 outlines that the quote you send a client, once accepted is a binding work order between you. By implication, if there are ever any issues in a project, it is the quote that is central to any resolution. Please follow these guidelines to write a great quote.

A) Work Orders. If a Client and Expert decide to enter into an engagement for a Project, Expert will issue to Client, through the Storetasker Service, a work order, detailing the scope, timing, fees, and performance of the Expert Services (each, a “Work Order”). The Work Order shall be accepted and deemed binding between Client and Expert upon Client’s acknowledgement of acceptance of the Work Order either through the user-interface of the Storetasker Service or in writing via the Storetasker Contact Method for the applicable Expert.

Confidential Information

Section 7.3 covers confidentiality issues. Essentially, the ToS includes an NDA but if you or your client wants additional confidentiality terms, that is okay (e.g. in the form of an NDA or included in the quote.

Users may agree to any terms they deem appropriate with respect to confidentiality, including those set forth in the Project Contract. If and to the extent that the Users do not articulate any different agreement with regard to confidentiality, then they agree that this Section 7.3 (Confidential Information) applies. “Confidential Information” means any material or information provided to, or created by, a User to evaluate a Project or the suitability of another User for the Project, regardless of whether the information is in tangible, electronic, verbal, graphic, visual, or other form. Confidential Information does not include material or information that: (a) is generally known by third parties as a result of no act or omission of Expert or Client; (b) was lawfully received by User without restriction from a third party having the right to disseminate the information; (c) was already known by User prior to receiving it from the other party and was not received from a third party in breach of that third party’s obligations of confidentiality; or (d) was independently developed by User without use of another person’s Confidential Information. To the extent a User provides Confidential Information to another User, the recipient will protect the secrecy of the discloser’s Confidential Information with the same degree of care as it uses to protect its own Confidential Information, but in no event with less than due care. On a User’s written request, or upon termination of this Agreement with respect to a User, the User that received Confidential Information will promptly destroy or return the disclosing party’s Confidential Information and any copies thereof contained in or on its premises, systems, or any other equipment otherwise under its control.

User Disputes

Section 7.5 outlines that clients and experts enter into a contract with each other, and as a result, these parties are solely responsible for resolving any issues with projects (except as outlined in the rare situations under "Payment Disputes" below).

You understand and agree that your interactions and dealings with other Users of the Storetasker Service, including, without limitation, any Project Contracts entered into, are solely between you and such other User, and that any problems or disputes between you and another User with respect to any such interactions, dealings, and/or communications must be resolved solely between you and the applicable User. Storetasker is not responsible for any loss, harm or damage of any sort incurred as a result of any such interactions or dealings, and, except as expressly set forth in Section 8.8, Storetasker has no obligation to become involved in any resulting dispute.

Payment Disputes

Section 8.8 outlines what happens if the client disputes the fees or work of a project. As with 7.5 above, the client and expert are to resolve the situation directly with each other and without further escalation. If the situation is not resolved after 30 days, the situation will be escalated to Storetasker HQ who will step in, investigate and determine the resolution within 45 days.

A) Clients may, in good faith, dispute the Expert Fees or the completion of any Project (each, a “Payment Dispute”), by providing the Expert written notice within three (3) business days following the Completion Date via the Storetasker Contact Method of such dispute and reasonably detailing the reasons therefor (the “Dispute Notice”). Upon receipt of a Dispute Notice, the Expert and Client will work together directly in good faith to seek a resolution to the Payment Dispute. In the event a Dispute is not resolved within thirty (30) days after receipt of the Dispute Notice, the Expert and/or Client may escalate the Payment Dispute for resolution by Storetasker via email at support@storetasker.com. Storetasker will determine the resolution of the Payment Dispute in good faith based on the claim submission made by the Client and Expert involved in the Payment Dispute, and will use commercially reasonable efforts to issue its final determination within forty-five (45) business day after the Payment Dispute was escalated to Storetasker. STORETASKER’S DETERMINATION IS BINDING AND MAY NOT BE APPEALED. YOU MUST COMPLY WITH THE DETERMINATION, AND YOU AND THE APPLICABLE USER ARE RESPONSIBLE FOR ENFORCING SUCH DETERMINATION. STORETASKER MAY IMMEDIATELY AND WITHOUT NOTICE SUSPEND OR DISCONTINUE ACCESS TO THE STORETASKER SERVICE WHERE THE PARTIES DO NOT COMPLY WITH THE DETERMINATION.

Violations Related to Off-Platform Communications

Section 9.3 covers violations related to communicating with clients off platform.

You agree to notify Storetasker immediately if a person suggests to you making or receiving payments other than through the Storetasker Service in violation of this Section 9 or if you receive unsolicited contact outside of the Storetasker Service. If you are aware of a breach or potential breach of this non-circumvention agreement, please submit a confidential report to admin@storetasker.com. In addition, you understand and agree that if Storetasker determines, in its sole discretion, that you have violated Section 9, Storetasker may, to the maximum extent permitted by law (a) charge your Payment Method the Conversion Fee (including interest) if permitted by law or send you an invoice for the Conversion Fee (including interest), which you agree to pay within 30 days, (b) close your Account and revoke your authorization to use the Storetasker Service, and/or (c) charge you for all losses and costs (including any and all time of Storetasker’s employees) and reasonable expenses (including attorneys’ fees) related to investigating such breach and collecting such fees.

Storetasker's Termination and/or Suspension

Section 10.3 covers situations where accounts may be closed: both actions that may cause this and what happens during and after account closure.

Without limiting Storetasker’s other rights or remedies, we may, but are not obligated to, temporarily or indefinitely revoke or limit access to the Storetasker Service, deny your registration, or permanently revoke your access to the Storetasker Service and refuse to provide any or all Storetasker Service to you if: (a) you breach the letter or spirit of any terms and conditions of this Agreement or any other provisions of this Agreement; (b) we suspect or become aware that you have provided false or misleading information to us; (c) we believe, in our sole discretion, that your actions may cause legal liability for you, our Users, or Storetasker or our Affiliates; may be contrary to the interests of the Storetasker Service or the User community; or may involve illicit or illegal activity; or (d) we are required to by law, legal process, or law enforcement. If your Account is temporarily or permanently closed, you may not use the Storetasker Service under the same Account or a different Account or re-register under a new Account without Storetasker’s prior written consent. If you attempt to use the Storetasker Service under a different Account, we reserve the right to reclaim available funds in that Account and/or use an available Payment Method to pay for any amounts owed by you to the extent permitted by applicable law. IF WE TERMINATE AND/OR SUSPEND YOUR ACCOUNT AND/OR THIS AGREEMENT WITH RESPECT TO YOU PURSUANT TO THIS SECTION 10.3, IN ADDITION TO ANY OTHER REMEDIES WE MAY HAVE HEREUNDER OR EQUITY OR BY LAW, WE MAY TRANSFER YOUR PROJECTS TO ANOTHER EXPERT, AND YOU AGREE THAT STORETASKER WILL HAVE NO LIABILITY ARISING FROM OR RELATING TO OUR TRANSFER OF PROJECTS TO SUCH OTHER EXPERTS.