Refunding Clients

Overview

Sometimes projects don’t go as planned, or the original quote needs to be reduced. Refunds—whether partial or full—can be handled directly through your dashboard. The support team will then process the refund for the client.

How to Issue a Refund

Partial Refund

• Go to the project in your dashboard.

• Select Edit Project and adjust the pricing.

• Once the client re-approves the updated quote, the support team will be notified that a partial refund is required.

Full Refund

• Go to the project in your dashboard.

• Select Cancel Project.

• The support team will be notified that a full refund is required.

Refund Processing Time

• Refunds are not issued automatically; they are handled manually by the support team.

• Once the support team is notified, refunds are usually issued within 1 business day.

• After the refund is processed, the client receives an email confirmation.

• Clients typically see the funds returned to their account within 5–10 business days, depending on their bank or payment provider.

Key Points to Share with Clients

• Refunds are always processed by Storetasker’s support team.

• Timing can vary based on banking institutions, but 5–10 business days is standard.

• Clients will be notified by email once the refund is issued.