Handling Revision Requests

This article explains how to properly manage client revision requests to maintain professional communication, avoid support escalations, and ensure timely project completion.

1. When Revision Requests Occur

Ideally, all work is:

• Thoroughly checked / QA’ed before submission,

• Submitted only after giving the client time to review,

• Marked complete after client approval.

Even with these steps, clients may sometimes request revisions.

What happens when a client requests revisions:

• The client is prompted to list all outstanding changes.

• The project status is automatically moved back to “In Progress.”

2. Acknowledge the Revision Request

Upon receiving a revision request:

1. Send a message to the client acknowledging that you have seen their requested changes.

2. The system provides a pre-filled draft email.

3. Tailor the message to address the client’s specific needs and clearly communicate your next steps.

Pro Tip: Stay proactive—do not wait for the client to follow up.

3. Communicate Timelines

• For minor revisions, provide an ETA for completion.

• For more complex revisions, let the client know when you will be able to provide a realistic completion estimate.

• Keep clients informed about progress, especially if revisions may take longer than expected.

4. Completing Revisions

• Ensure all revisions are completed before the original project ETA to allow time for final client approval.

• Once revisions are complete, mark the project complete again to trigger the client review and payment process.

Key Takeaways

• Always acknowledge revision requests promptly.

• Tailor your response to the client’s specific needs.

• Communicate realistic timelines proactively.

• Complete revisions before the project deadline to avoid escalations.